Frequently Asked Questions

Why choose us?

We are the cleaner choice. What we use to clean our space makes it into our bodies. We only use products with certified organic ingredients, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.  

Are you insured?

We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.  

What about pets?

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

FAQs

What forms of payment do you accept?

We take cash or check. We’re not currently set up for online payments or other forms of credit.

What are your operating hours?
We start as early as 7:00am, and our last appointment is at 3:00 so we can have your house cleaned by 5:00pm. We are open Monday through Friday, and closed on major holidays.


Do you clean refrigerators, windows, chimneys or offer other specialties?
Yes, for an additional amount. For details, please call.


Do you clean outside, too?
Yes, for an additional amount, we can clean porches and garages and other exterior locations. For details, please call.

How do your price your cleanings?
On our first call, we will determine how large your home is and how much cleaning is required. At that time we will give you an estimate based on these two factors. Usually, on the first visit we do a more detailed, deep cleaning which requires more time, and thus costs more than subsequent cleanings, which should be less intensive.

Do you wash dishes?
No, we do not offer this service at this time.

Do you make beds?
Yes, we just ask that all bedding is left out in advance.

Do you do laundry?
Not at this moment

Do you have a maximum or minimum size or number of rooms you clean?
Not especially. Each home is considered on an individual basis.

Do you provide estimates over the phone, or just in person?
We can give you a rough range over the phone, but each house differs greatly in size, layout and tidiness. We’re happy to come to your house to provided you with a more accurate estimate on the day of your scheduled cleaning. Call us: (877) 322-7876

Which brands or types of cleaning products do you use? ​
We prefer the Seventh Generation, Bon Ami, Bona, Method, and Dr. Bronner cleaning products. We also use vinegar and baking soda.

What areas do you serve? ​
We cover:

 · Alamo · Blackhawk · Danville · Diablo · Dublin · Fremont

· Foster City · Castro Valley · Livermore · Menlo Park · Pleasanton · San Ramon

How often can I schedule service?
Depending on your needs, we can come weekly, once a month, twice a month or just on an as-requested basis.